In a bid to ensure that all necessary refunds and transactions were registered and action taken on them, ACR Poker displayed various statistics regarding the snafus. An error has occurred with call forwarding.” Tournaments Cancelled for Whole Day He then went on to call the customer support phone number, only to hear the message, “I’m sorry. He had also had the maintenance message on the cashier page ever since, and while he did try contacting customer support via email regarding it – which had proven to be swift and concise for him in times prior – he got no response. These issues escalated as the evening of the 16th became the early morning of the 17th with one user reporting that he had been waiting four-and-a-half hours to receive a Person-to-Person Transfer. Cashier Page Down, Real Money Transactions DelayedĪnyone visiting the cashier page on ACR Poker or other WPN platforms then ended up seeing error messages, including “page under maintenance,” and were instructed to “contact customer support.” With this being the case, players weren’t able to make deposits into their accounts or request withdrawals either.

It's possible too that these cashier woes were an unintended byproduct of whatever maintenance tasks WPN staff had performed. Unfortunately, it seems as though the maintenance that was undertaken by the WPN wasn’t enough to stop other problems from arising, considering that later the same evening, players began having issues with the cashier page. Yet, not many people expected the network to begin with this until after the tournament had come to a conclusion.

As it happens, ACR Poker in specific had posted on its Twitter feed that maintenance was scheduled for 6:00am to 8:00am ET on that day. Just slightly prior to this, another user posted that all the games had disappeared from the lobby before inquiring as to whether or not the WPN was undergoing maintenance.

While not being specifically noted as such, the number of entrants suggests that this may have been a part of The High Five $10 Million Guaranteed tournament series, which is currently underway on the WPN. He then went on to say that after he lost a big hand, the poker network chose to cancel that tournament altogether. One gamer noted that he had been playing for 10 hours and was one of the final three competitors out of around 1,700 entrants. The first reports of the recent bad occurrences on the WPN came on Thursday, April 16 when players experienced the cancellation of a tournament.

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